Frequently Asked Questions


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What services does SAPHOY provide?

SAPHOY provides specialist consultancy, logistics, bespoke Safety Crates, installation and collection management for artwork, antiques, sculpture and architectural objects. From single works to complex international projects, every commission is carefully planned and managed from initial consultation through to completion.

Do you offer consultancy?

Yes. Consultancy sits at the heart of SAPHOY. Many projects begin long before an object is moved, and our role is to advise on handling methodology, logistics strategy, installation planning, risk management and international shipping. Every recommendation is tailored to the specific requirements of the project.

What types of objects do you work with?

We specialise in artwork, antiques, sculpture, furniture, architectural components, design objects, public art and private collections. Every object is assessed individually to determine the most appropriate handling and transportation methodology.

Do you provide international shipping?

Yes. We regularly coordinate international shipments by road and air, managing export documentation, customs formalities and final delivery where required.

Which countries do you operate in?

Although based in the United Kingdom, SAPHOY works throughout Europe and internationally, collecting and delivering directly to private collectors, galleries, museums, auction houses and institutions.

Can you collect directly from auction houses?

Yes. We regularly collect from auction houses, galleries, museums, artists’ studios and private residences, coordinating directly with each organisation to ensure a smooth collection process.

Do you collect from private residences?

Absolutely. Many of our projects involve private collections where discretion, careful handling and professional communication are essential.

What is a SAPHOY Safety Crate?

A SAPHOY Safety Crate is a purpose-built protective system engineered specifically for the object it houses. Rather than simply building a wooden box, we design a complete support system that protects valuable objects during handling, transportation and storage.

Do you manufacture bespoke crates?

Yes. Every crate is designed and fabricated in-house to suit the dimensions, condition, weight and transport requirements of each individual object.

Are your crates suitable for international shipping?

Yes. Our export crates are manufactured using ISPM 15-compliant timber and are designed for international freight by road, air or sea where appropriate.

How quickly can you manufacture a bespoke crate?

Depending on the complexity of the project, many bespoke Safety Crates can be designed, fabricated and delivered within 48 hours.

How do you determine the best packing method?

Every object is assessed individually. Factors such as condition, construction, destination, transport method and environmental considerations all influence the packing methodology we recommend.

Do you transport glazed artwork?

Yes. We regularly transport glazed artwork using specialist packing techniques and bespoke crate systems designed to provide additional protection throughout handling and transit.

Do you transport sculptures?

Yes. We transport sculpture ranging from small bronzes to monumental public artworks, each with a bespoke handling and support methodology appropriate to its construction and condition.

Can you transport architectural objects?

Yes. We regularly handle architectural glazing, stonework, fireplaces, decorative features, structural elements and bespoke architectural installations.

Do you provide white glove transport?

Yes. Our white glove service provides dedicated transport with specialist handlers, ensuring objects remain under professional supervision throughout the journey.

Do you always use dedicated vehicles?

Not always. We offer dedicated transport where appropriate, but also work with carefully selected freight partners for suitable domestic and international shipments. The transport method is chosen according to the object’s requirements rather than a fixed approach.

Do you install artwork and sculptures?

Yes. Our installation service includes artwork, sculptures, architectural elements, gallery exhibitions, corporate collections and private residences.

Can you manage an entire exhibition?

Yes. We regularly coordinate exhibition logistics including collection, transportation, installation, deinstallation and return of artworks following the exhibition.

Can you undertake specialist handling projects?

Yes. We regularly move unusually large, fragile or complex objects requiring bespoke lifting, handling and logistical planning. Every project begins with a detailed assessment before any movement takes place.

Do you arrange insurance?

Yes. Where required, we can arrange appropriate insurance tailored to the individual project, taking into account the declared value, transport method and nature of the objects involved.

Can you complete customs formalities?

Yes. We regularly manage UK export declarations together with overseas import formalities, ensuring shipments comply with current customs requirements.

Can you move entire collections?

Yes. We provide collection management services for private collectors, estates, museums and institutions, coordinating complex relocations with minimal disruption.

Do you offer secure storage?

Yes. We can provide secure project storage for artwork and collections awaiting installation, export or onward transportation.

Can you transport oversized or unusually shaped objects?

Yes. Oversized and unconventional objects are often the projects where our experience is most valuable. We develop bespoke handling methodologies and packing systems for each commission.

How quickly can you deliver within Europe?

Using our dedicated European road transport service, collections and deliveries can often be completed within 24–72 hours, depending on destination and any customs requirements.

What information do you need to prepare a quotation?

To provide an accurate quotation, we generally require dimensions, approximate weight, declared value, collection and delivery addresses, photographs of the object and details of any packing already in place.

Why don’t you publish fixed prices?

Every project is different. Factors including dimensions, weight, value, access, handling complexity, destination, transport method and packing requirements all influence the final quotation.

What happens once I accept a quotation?

Once your quotation has been accepted, we agree a collection date, coordinate with any third parties, prepare the appropriate packing and logistics plan, and keep you informed throughout every stage of the project until completion.

Why choose SAPHOY?

SAPHOY combines consultancy, specialist logistics, bespoke Safety Crates, installation and collection management under one roof. Rather than simply transporting valuable objects, we develop considered solutions that protect them throughout every stage of their journey. By providing a single point of accountability from initial consultation through to final delivery, we help clients move valuable and irreplaceable objects with confidence.

 

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Contact Us

Whether you’re planning the movement of a single artwork, coordinating an exhibition or seeking advice on an international shipment, we’re here to help. Get in touch using the details below or complete the enquiry form, and we’ll respond the same working day.

UK Contact Centre

+44 (0) 20 7112 8252